Back to basics

Back to basics

This week I returned back to basics.  I have been running some basic social media in pharma training sessions. I initially worried that they might be too basic.  After all social media is now one of the top channels for many of our stakeholders. Most professional...
Listening to patients

Listening to patients

Last week I read in an article that 72% of patients do not feel listened to by pharma.  This is a very sorry state of affairs, but sadly does not surprise me.  Whilst patients are the end users they are not seen as customers.  Traditionally patients have not had a say...